How To Order
How To Order
We want your shopping experience at Moonbow to be as smooth as possible! While we are active on social media, we strongly prefer and recommend placing your orders directly through our website for faster processing and better order management.
Step-by-Step Guide
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- Browse & Select: Explore our collections of jewelry, hair accessories, and custom keychains. Add your favorite items to the shopping cart.
- Checkout: Once you are ready, click on the cart icon and proceed to checkout.
- Shipping Details: Please provide your full and accurate address, including a valid phone number and Pincode, to ensure there are no delays in delivery.
- Confirm Payment: Complete your purchase using our secure payment gateway.
- Dispatch: Once your payment is confirmed, we will begin the dispatch process as quickly as possible (usually within 1–3 working days).
- Tracking: After your order is handed over to India Post, we will provide you with a tracking number so you can follow your parcel’s journey.
Important Notes
Support: If you encounter any issues during the website checkout process, feel free to reach out to us via WhatsApp or Instagram for assistance.
Shipping Rates: A flat shipping fee of ₹80 applies for India Post deliveries. If you prefer DTDC, please contact us before ordering as rates start at ₹100.
Policy Review: Before finalizing your order, please make sure to review our Shipping Policy and Refund Policy for details on delivery timelines and our strict no-exchange/no-cancellation rules.